Greater Vancouver's Mobile Acupuncture Clinic

Fast Relief
that comes to you

Licensed, mobile acupuncture delivered straight to your home or workplace across Greater Vancouver. Get fast, effective pain relief without the commute, whether you need acupuncture at home, acupuncture at work, or an onsite wellness day for your entire team.

Serving Vancouver, Richmond & Burnaby

Treatments available in English, Mandarin & Cantonese

Explore our services Get fast relief today

Registered Acupuncturists (R.Ac)

Two practitioners, every visit

Insurance accepted

English · Mandarin · Cantonese

What we offer

Acupuncture at-home or onsite, your choice

Two ways to get licensed acupuncture without the clinic waiting room: we come to your home, or we come to your office. Every visit includes two registered acupuncturists.

Onsite Workplace Acupuncture

For teams & offices

Bring licensed, on-site acupuncture straight to your office. Two registered acupuncturists treat pain, headaches, and fatigue in focused 30-minute sessions, with no wardrobe change and no time lost to travel.

Standard & Premium Wellness Day

Tandem acupressure massage

2 acupuncturists per visit

Book online, pay on the day

Learn more about Workplace care → Book a Workplace Day

At-Home Acupuncture

One-on-one or together

Full TCM care brought to your door: acupuncture, cupping, gua sha, ear seeding, tui na, and facial acupuncture, with two registered acupuncturists on every home visit.

Standard & facial acupuncture

Tandem acupressure massage

2 acupuncturists per visit

Book online, pay on the day

Learn more about At-Home care → Book an At-Home Visit

What patients say

Real relief, in their own words

"My knee had been bothering me for nearly 10 years, so I honestly thought I'd just have to live with it. After one acupuncture treatment, I was shocked by how much better it felt. I didn't expect such a noticeable difference from just one session."

— Carrey L.

"I came in with blurry vision and wasn't expecting anything to happen right away. But during the treatment, my vision suddenly became clear. I was honestly so surprised. I've never experienced anything like that before."

— Sonya C.

"I've tried so many things for my anxiety and nothing seemed to really stick. I decided to give acupuncture a shot and was surprised by how calm I felt afterward. For once, I felt like I had actually found something that worked for me."

— Daniel K.

What we treat

Fast, targeted relief for real-life pain

Pain (acute & chronic)

Headaches & migraines

Fatigue & low energy

Insomnia & sleep issues

Stress & anxiety

Neck, shoulder & back tension

Blurry vision

Digestive discomfort

From chronic pain to tension headaches, our licensed acupuncturists deliver fast, targeted relief, not just relaxation. Many clients feel fast relief at home, at their desk, or right after their first session, whether they book an at-home visit or a workplace appointment.

See how TCM treats these conditions →

Why choose Flowlight Wellness

Trusted, licensed care, wherever you are

Dedicated 2-on-1 Treatment

Ever had a four-handed massage and cupping together? It's incredibly relaxing.
Two dedicated acupuncturists work on you at once, one trained in TCM since childhood, the other with a nursing background. With both of them focused on a single patient, nothing gets missed.

Fast-Paced & Safe 30-Minute Relief, On Site

Feel real relief on your break, even on your busiest day.
Very convenient: no need to change out of your clothes, just head to the boardroom and back to your desk refreshed.
Expert training in scalp, ear, and facial acupuncture brings fast relief for many common problems.

Trilingual Care

Treatment and consultation available in English, Mandarin, and Cantonese, at home or at work.

An Emphasis on Experience & Results

Many practitioners focus only on the experience, the music, the spa setting, the incense, while others care only about results. We care deeply about delivering both: the most relaxing experience alongside high-quality, long-lasting results.

Direct Billing for All 2-on-1 Appointments

Direct billing is available for every 2-on-1 appointment, at home or at work. All visits include an insurance-billable receipt. Please refer to our payment policy for more details.

Meet our registered acupuncturists →

Common questions

Frequently asked questions

Do you come to my home, or do I come to you?

Flowlight Wellness is fully mobile: two Registered Acupuncturists travel to you, whether that's your home, your office, or a care residence, anywhere in Vancouver, Richmond or Burnaby. We don't operate a physical clinic location.

Is mobile acupuncture covered by insurance?

Most extended health plans that cover acupuncture will also cover a Registered Acupuncturist's mobile visit. We offer direct billing where available, and every visit includes a detailed receipt you can submit yourself. Coverage and any remaining balance depend on your individual plan.

Why are there two acupuncturists at every visit?

Two Registered Acupuncturists work together on every visit, either both treating one patient at once (2-on-1) or each treating one of two patients individually. This means a more thorough assessment, faster treatment, and the option of techniques like simultaneous tui na that aren't possible working solo.

Does acupuncture hurt, and is it safe?

Acupuncture needles are hair-thin, much finer than a needle used for an injection, so most people feel little more than a brief pressure or dull ache on insertion. All needles are sterile and single-use. Our full About TCM page covers what to expect for every treatment we offer.

What languages can I be treated in?

Both practitioners are fluent in English, Mandarin, and Cantonese, so your consultation and treatment can be conducted in whichever language you're most comfortable with.

How do I book, and how far in advance?

At-home visits are booked online after a short intake form; workplace Wellness Days are booked through our online request form. We recommend booking a few days ahead where possible, though we'll always do our best to accommodate shorter notice.

Let's get you fast relief

Book your at-home or workplace visit today.

Have a question first? Reach us anytime by phone or email. To book, choose At-Home or Workplace below, whichever fits how you'd like to be treated.

Book At-Home Visit Book a Workplace Day

[email protected] · (672) 971-8838

On-site acupuncture for modern teams

Relief that clocks in with your team.

Thirty minutes in the chair, zero minutes lost to scheduling. We bring licensed acupuncture straight to your office to treat pain, headaches, fatigue, and more, with no wardrobe change, no commute, and no disruption to the workday.

See the programs How a visit works

Serving Vancouver, Richmond & Burnaby

Minutes per session

Licensed acupuncturists per visit

What we treat

Fast, targeted relief, not just relaxation

Pain

Headaches

Blurry vision

Fatigue

Insomnia

Two-for-one relief: if your employee's primary concern resolves within the first five minutes of their session, we use the remaining time to address a second concern on the spot, no extra booking required. Sessions focus on the scalp, ears, and hands, so there's no need to remove clothing. Loose-fitting attire is preferred, but everyday workwear is perfectly fine.

Programs

Two ways to bring us on-site

Settle into a flexible package at your own pace, or offer your leadership team the full treatment suite. Every tier includes two acupuncturists working in parallel, so more of your people are seen in less time.

Relief Wellness Sessions

Standard Wellness Day

Flexible packages, better rates

Package	Rate	Total commitment
1-Hour Session6 people	$330/hr $55 per person	$330
2-Hour Session12 people	$330/hr $55 per person	$660
5 Hour Package5 one-hour visits · 30 treatments · book weekly, biweekly, or on your own schedule	$300/hr $50 per person	$1,500 total
10 Hour Package10 one-hour visits · 60 treatments · complimentary ear seeding · book weekly, biweekly, or on your own schedule	$300/hr $50 per person	$3,000 total*
Custom SessionsSpecial sessions for the needs of smaller or larger teams. Please contact via phone or email for a quote & procedures	Contact us	Custom quote

*Rates shown reflect our current internal rate sheet. We'll confirm exact commitment pricing for longer programs when we scope your office's schedule.

Needle-free option

Tandem Acupressure Massage

Great for first-timers

$150per person, per hour

Acupressure

Tui na

Cupping

Gua sha

No needles used

2-on-1 treatment, not 1-on-1

Both acupuncturists assess and treat one employee together for a full hour, no needles involved. A great option for anyone on your team who's curious about acupuncture but nervous about needles, or who simply wants a gentler introduction before trying a needled treatment.

Comprehensive Wellness Sessions

Premium Wellness Day

Full treatment suite

$170per person, per hour

Gua sha

Cupping

Needling

Tui na

Ear seeding

On a proper massage bed

2-on-1 treatment, not 1-on-1

A tier for any member of your staff you truly want taken care of: Cupping, gua sha, needling and tui na as needed for their condition will be provided with the same on-site convenience. Here both practitioners work on the same patient together for an all inclusive 2-on-1 treatment.

Please note: we will only use treatment methods appropriate to each person's individual situation, as determined during their consultation.

Getting ready

What we need from you on the day

A little prep keeps every session on time. Here's the short list for HR and for employees.

For HR

Send an email informing staff about the event (email template provided).
Prepare a large private room that can comfortably fit 6 employees, e.g. a board or meeting room.
Settle payment in full before we arrive for treatment.

For Employees

Please complete your intake forms at least one day before your appointment.
Book your session using the Cal.com link provided by HR and choose either Line 1 or Line 2. Appointments are shown in 15-minute intervals, but each treatment lasts 30 minutes.
Wear loose, comfortable clothing if possible. Otherwise, your regular work attire is perfectly fine.
If you can, keep your hair and ears easily accessible.
Arrive on time, take a seat at your assigned line, and relax.
After your 30-minute treatment, we'll gently remove the needles, and you'll be ready to continue your day.

The appointment

How the Wellness Day works

Every treatment follows the same disciplined sequence, timed to keep your office running on schedule.

Arrival & check-inEmployees arrive in pairs at roughly 15-minute intervals and go straight to their assigned treatment line (Line 1 or Line 2). We confirm their name and chief concern, screen for red flags, and receive verbal consent, which is revocable at any time.
Needles placedThin, sterile needles are placed in the scalp, outer ear, and hands to target the stated concern.
Rest, about 30 minutesFrom the moment needling begins to the moment the needles are removed, the appointment lasts approximately 30 minutes while the employee rests.
Next pair beginsWhile the current pair rests with their needles still in, we begin check-in and needling for the next pair at their line.
Wrap-upAfter about 30 minutes, needles are removed, we confirm how the employee is feeling, and they return to work.
RepeatThis continues until all 6 scheduled employees have been seen.

After your event: we check in with your key decision maker to see how the day went, whether you'd like to extend, and whether you'd like to book a repeat event.

Every patient also receives a short feedback email after their treatment.

Let's schedule your first visit

Treat your staff to a Flowlight treatment.

Have a question first? Reach us anytime by phone or email, we're happy to help. To book your event, please complete the online form below. This is required to confirm your booking, even if we've already been in touch by phone or email.

Online Form Booking

[email protected] · (672) 971-8838

Are you a staff member interested in bringing workplace acupuncture to your office? Send us the name and contact information of your team's decision-maker, and we will follow up directly with a proposal.

In-home care in comfort

Full TCM care, brought to your door.

Two registered acupuncturists attend every home visit, offering acupuncture, cupping, ear seeding, gua sha, and tui na, with a massage table or heat lamp brought along if your condition calls for it.

Serving Vancouver, Richmond & Burnaby

Registered acupuncturists on every home visit

In-home visit

Standard Acupuncture

All TCM modalities included, acupuncture, cupping, ear seeding, gua sha, and tui na, with equipment brought as your condition requires.

1 Patient

2-on-1 treatment

$170/ hour

2 acupuncturists assess and treat you together, on your bed, our massage table, or a chair, for a full hour. May include tui na from both acupuncturists at once, along with cupping, gua sha, and ear seeding, depending on what you need.

2 Patients

1-on-1 treatment, each

$140/ hour

1 acupuncturist assesses and treats each of you individually, on your bed, our massage table, or a chair, for a full hour. May include hand massage, cupping, gua sha, and ear seeding, depending on what's needed. You can be treated in the same room or separate rooms, based on preference and availability.

A gentler option

Tandem Acupressure Massage

No needles: acupressure, tui na, cupping, and gua sha only. A good fit if you're nervous about needles, or you'd simply like a gentler first introduction to what we do.

1 Patient

2-on-1 treatment

$150/ hour

Both acupuncturists assess and treat you together on your bed or our massage table for a full hour. No needles: acupressure, tui na, cupping, and gua sha only, depending on what you need.

In-home visit

Facial Acupuncture

The same full range of modalities, focused on facial treatment, cupping, ear seeding, gua sha, and tui na included where appropriate.

1 Patient

2-on-1 treatment

$200/ hour

2 acupuncturists working together on one patient, full TCM modality suite, table or heat lamp brought as needed for your condition.

2 Patients

1-on-1 treatment, each

$170/ hour

Each acupuncturist treats one patient individually, same full modality suite, same equipment brought as needed.

Booking a home visit

How it works, start to finish

Complete our intake & consent form Covering your location, living situation, and health history. Fill out the form →
Not sure your space works for acupuncture? Book a free 15-minute planning call with us first. It's optional, but you'll be asked about it when booking your appointment. Book a planning call →
Book your appointment For the time that works for you. Book now →
Reminder message sent the day before your visit.
Treatment takes place at your home, at the scheduled time.
Payment by e-transfer or cash, on completion.

What the planning call covers: we check your space for acupuncture safety, confirm whether there's enough room on your bed or if we should bring a massage table, introduce ourselves and our experience, and get to know your situation. If you're at all unsure whether your location is suitable, this call is worth booking.

Please note: we will only use treatment methods appropriate to your individual situation, as determined during intake and consultation.

Insurance Coverage: We offer direct billing where available, as well as detailed receipts for patients to submit to eligible insurance plans for reimbursement. Coverage varies depending on your extended health benefits provider, and any remaining balance not covered by insurance will be the patient's responsibility.

View our full payment policy →

Ready when you are

Book your appointment today.

Fill in our intake form to get started, then book your visit online. If you'd like to connect with us first, we're happy to chat by phone or email.

Intake Form Book Appointment Meet & Greet (Optional)

[email protected] · (672) 971-8838

Meet your practitioners

Two registered acupuncturists, one shared philosophy.

Flowlight Wellness is run by two registered acupuncturists (R.Ac) who trained and volunteer together, and who both believe in integrative, patient-centered care that bridges Eastern and Western healing practices.

Shared vision & qualifications

What both practitioners bring to every visit

Passionate about delivering integrative, patient-centered care that bridges Eastern and Western healing practices
Committed to providing high quality, evidence-based results through continual professional development
Both volunteer at the Tzu Chi CM College clinic, helping provide accessible care to the community
Both trained in facial acupuncture to address cosmetic concerns
Both trained in auricular medicine for 24/7 support through ear seeding
Both fluent in English, Cantonese, and Mandarin
Both currently provide mobile acupuncture to individuals in elderly homes

Individual experience

The practitioners behind Flowlight Wellness

Good to know

Payment, Cancellation and Extension Policy

The details on paying for your event, rescheduling, cancelling, and adding extra time.

Payment: Corporate Covered Standard Day

Key decision maker(s) are required to pay the full cost of the wellness event through e-transfer to [email protected] 24 hours before the event day or earlier.
If payment is not received, Flowlight Wellness reserves the right to cancel the event.
A reminder invoice will be sent 2 business days before the payment deadline if not received yet.

Payment: Individual Insurance Covered Standard Day

Insurance billable receipts will be provided to each patient.

Payment: Individual Premium Event Day

E-transfer the cost to [email protected] after treatment.
Direct billing and/or receipts for insurance are available for Premium Wellness Day.
Coverage varies depending on your extended health benefits provider, and any remaining balance not covered by insurance will be the patient's responsibility.

Attendance

At least 4 employees committed & booked for the wellness day is required for our arrival for one-off events (i.e. Custom, Premium, and packaged events not included).
Event pricing is based on reserved practitioner time and is not dependent on employee attendance.
The event fee remains unchanged regardless of the number of participants who attend.
Additional participants may be accommodated if time permits and required intake and consent forms are completed (see Event Extensions).

Rescheduling

Rescheduling requests must be submitted at least 12 hours before the scheduled start time.
Requests received with less than 12 hours' notice will be subject to our cancellation policy.

General Cancellation

Cancellations made more than 24 hours before the event incur no fee.
Cancellations made less than 24 hours before the event may be subject to a cancellation fee of up to 50% of the event cost.
Flowlight Wellness may waive fees in cases of extraordinary circumstances.

Package Cancellation

Cancelling before the 5th session on a 5 x Standard Wellness Package: we'll close out the package, treat completed sessions as standard individual visits, and refund the remainder.
Cancelling after the 6th session on a 10 x Standard Wellness Package: we retain the cost of a 5 x Standard Wellness Package plus one standard treatment day.

Event Extensions

Additional practitioner time may be requested on the event day, subject to availability.
45-minute extension: $248
60-minute extension: $330
Extension fees are payable upon completion of the event.

Traditional Chinese Medicine

Understanding what we do.

Here's a plain-language guide to TCM and the treatments Flowlight Wellness offers, including what to expect during and after each one.

What is TCM?

Traditional Chinese Medicine (TCM) is a complete medical system developed over more than 2,000 years in China. It is based on the idea that the body's vital energy, called Qi (pronounced "chee"), flows through pathways called meridians. When that flow is unobstructed, the body is healthy. When it is disrupted, symptoms and illness arise.

TCM treats the whole person, not just the symptom. Practitioners assess your constitution, lifestyle, emotional state, and physical presentation to identify the root cause of an imbalance, then use tools like acupuncture, cupping, gua sha, tui na, and ear seeding to restore balance and support healing.

Unlike Western medicine, which often targets a single mechanism or pathogen, TCM looks at patterns across the whole body and addresses them together. It can be used on its own or as an effective complement to conventional medical treatment.

What is Acupuncture?

Acupuncture involves the insertion of very thin, sterile, single-use needles into specific points on the body along the meridian pathways. These points correspond to areas where Qi and blood are concentrated and can be accessed and redirected. In a clinical setting, it is also well-supported by research showing effects on the nervous system, blood flow, and inflammation.

Benefits

Pain relief (acute & chronic)

Headache & migraine reduction

Improved sleep quality

Reduced fatigue & brain fog

Stress & anxiety relief

Improved digestion

Better visual clarity

Support for insomnia

Does it hurt?

Acupuncture needles are extremely fine, much thinner than a hypodermic needle, so most people feel very little on insertion. You may notice a brief sensation of pressure, warmth, a dull ache, or a mild electric-like feeling at the needle site. These are normal and indicate the needle has reached the correct depth. The sensation usually passes quickly.

What should I expect to feel afterwards?

Many people feel deeply relaxed or even drowsy after treatment. It is also common to feel a pleasant heaviness in the treated areas, improved range of motion, or a sense of emotional release. Some people notice a temporary mild soreness at needle sites, similar to the feeling after a good workout. Symptoms often continue to improve in the hours and days following a session.

Aftercare

Drink plenty of water after your session. Avoid strenuous exercise, alcohol, and exposure to extreme cold or heat for the rest of the day. Rest if you feel tired. Avoid massaging the needle sites if they are tender. If you have questions or unusual reactions, contact us directly.

What is Cupping?

Cupping is a therapy in which heated or suction cups are placed on the skin, creating a vacuum that draws the skin and superficial muscle layer upward into the cup. This technique has been used in TCM for thousands of years to move stagnant Qi and blood, warm the meridians, and draw out pathogenic factors like cold and dampness.

Benefits

Relief of muscle tension & pain

Improved circulation

Reduction of inflammation

Faster recovery from injury

Respiratory support

Deep relaxation

What should I expect to feel afterwards?

Cupping often leaves circular marks on the skin that can range from light pink to dark purple, depending on the degree of stagnation in the area. These are not bruises in the traditional sense and are generally painless. They typically fade within 3 to 7 days. You may feel warmth, lightness, or relief in the treated area immediately after. Some people experience mild sensitivity to touch over the cupped areas for a day or two.

Aftercare

Keep the cupped areas warm and covered for several hours after treatment. Avoid cold water, wind, and air conditioning directly on the marks. Drink water and rest if needed. Do not scrub or aggressively massage the marks as they heal.

What is Ear Seeding?

Ear seeding is a form of auricular therapy, a technique that applies tiny seeds (traditionally from the Vaccaria plant) or small metal pellets to specific acupressure points on the outer ear. These points correspond to every part of the body according to auricular medicine, and gentle pressure on the seeds stimulates those areas between your formal treatment sessions.

Ear seeds are held in place with small adhesive tape and can be worn for several days, allowing you to press on them throughout the day for ongoing support.

Benefits

Extended treatment effect between sessions

Stress & anxiety support

Sleep improvement

Cravings & appetite regulation

Pain management

Mood support

Does it hurt?

No. The seeds rest on the surface of the ear and do not puncture the skin. When you press on them, you may feel a mild pressure or a brief achiness at the point, which is a sign that the correct point has been activated. This is generally a comfortable sensation.

What should I expect to feel afterwards?

You may notice the effects of ear seeding gradually throughout the days you wear them. Press on the seeds for 30 seconds a few times a day, especially when you experience the symptom you're targeting. Some people feel immediate relaxation or improved clarity when pressing on stress-related points.

Aftercare

Remove the seeds if the skin becomes irritated or the adhesive no longer holds. Keep the ear area clean and dry. Do not wear seeds in the shower or swimming pool. Contact us if you have any concerns about skin sensitivity.

What is Gua Sha?

Gua sha involves firmly stroking the skin with a smooth-edged instrument, traditionally jade, rose quartz, or a ceramic spoon, over areas of tension or stagnation. The word "gua" means to scrape or stroke, and "sha" refers to the redness that rises to the surface as circulation is stimulated. It is used along the back, neck, shoulders, and limbs, and in a gentler form on the face for cosmetic purposes.

Benefits

Release of deep muscle tension

Improved lymphatic drainage

Reduced neck & shoulder pain

Immune support

Facial contouring & lifting (facial gua sha)

Reduction of chronic pain

Does it hurt?

Gua sha should not be painful, though it does involve firm pressure. You may feel a warm scraping sensation and some tenderness if the area is particularly tight or stagnant. The redness or petechiae (sha) that appears is expected and indicates that blood and Qi are moving. Let your practitioner know at any point if the pressure is too much.

What should I expect to feel afterwards?

Like cupping, gua sha often produces temporary redness or flushed-looking skin in the treated area that fades within a few days. Immediately after, most people feel significant release of tension and improved range of motion. Mild tenderness in the area is normal for a day or two.

Aftercare

Keep the treated area warm and protected from wind and cold for at least 24 hours. Avoid applying ice or cold packs. Drink water and rest. The redness will fade on its own without any special treatment.

What is Tui Na?

Tui Na is a form of Chinese therapeutic massage that works directly on the meridians and acupoints using a range of hand techniques, including pressing, rolling, kneading, and grasping. The name literally means "push and grasp." Unlike relaxation massage, Tui Na is intentionally therapeutic, targeting specific imbalances rather than simply providing comfort.

How is Tui Na different from RMT and Western bodywork?

Registered Massage Therapy (RMT) and Western bodywork generally focus on the musculoskeletal system, addressing muscle tightness, fascial restrictions, and circulation through physical manipulation of the soft tissues. Tui Na also addresses these physical structures, but it layers in the TCM framework: the practitioner is simultaneously working on the meridians and acupoints, redirecting Qi, and addressing patterns of imbalance across the whole body.

Where an RMT might work to release a tight muscle, a Tui Na practitioner sees that same tightness in the context of an organ system, an emotional pattern, or a season, and works to restore balance at all of those levels at once. In the Premium Wellness Day format Flowlight offers, you may have both acupuncturists working on you simultaneously with Tui Na, which is an experience not available in conventional massage settings.

Aftercare

Drink water after your session. You may feel some muscle soreness, similar to after a workout, especially if the session targeted areas of deep tension. Rest is encouraged. Gentle movement and warmth support continued release. Avoid intense exercise the same day.

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Flowlight Wellness

Privacy Policy

Flowlight Wellness is committed to protecting the privacy, confidentiality, accuracy, and security of your personal information. This Privacy Policy describes how we collect, use, disclose, retain, and protect personal information in accordance with the Personal Information Protection Act (PIPA) of British Columbia and applicable professional obligations.

1. Collection of Personal Information

Flowlight Wellness collects personal information necessary to provide safe and effective healthcare services. Information collected may include:

Name
Date of birth
Address
Telephone number
Email address
Emergency contact information
Health history
Medical conditions
Medications and supplements
Allergies and sensitivities
Treatment records and clinical notes
Appointment history
Payment and billing information
Insurance information (if applicable)

We collect information directly from you whenever possible.

2. Purpose of Collection

Your personal information may be collected, used, and disclosed for the following purposes:

Providing healthcare services
Assessing your health concerns and treatment needs
Maintaining clinical records
Scheduling and confirming appointments
Processing payments
Communicating regarding your care
Obtaining informed consent
Meeting legal, regulatory, insurance, and professional requirements
Responding to emergencies involving your health or safety
Quality assurance and risk management activities

We will not collect, use, or disclose personal information for purposes unrelated to your care without your consent unless permitted or required by law.

3. Consent

By seeking treatment from Flowlight Wellness, you consent to the collection, use, and disclosure of your personal information as reasonably necessary for the provision of healthcare services.

You may withdraw consent for certain uses or disclosures, subject to legal, regulatory, and professional obligations. Withdrawal of consent may affect our ability to provide services.

4. Disclosure of Information

Your personal information will remain confidential except where disclosure is:

Authorized by you
Required for your healthcare
Required by law
Required by a court order
Required by a regulatory body
Necessary to prevent a serious and imminent threat to health or safety

Where appropriate, information may be disclosed to:

Other healthcare providers involved in your care
Insurance providers (with your authorization)
Regulatory authorities
Legal authorities where required by law

Only the minimum necessary information will be disclosed.

5. Electronic Communication

Flowlight Wellness may communicate with you by:

Email
Telephone
Text message
Online booking systems

While reasonable safeguards are used, electronic communications may not be completely secure.

By providing your contact information, you consent to receiving appointment reminders, scheduling communications, invoices, receipts, and other information related to your care through these methods.

You may request alternative communication methods where reasonably available.

6. Protection of Information

Flowlight Wellness takes reasonable steps to safeguard personal information against unauthorized access, collection, use, disclosure, copying, modification, disposal, or theft. Safeguards may include:

Password-protected electronic systems
Secure storage of records
Restricted access to personal information
Secure destruction of records when appropriate
Confidentiality obligations for any authorized personnel

7. Retention of Records

Healthcare records are retained in accordance with applicable legal, regulatory, and professional requirements.

Records will be securely retained for the required retention period and securely destroyed when no longer required.

8. Access and Correction

You may request access to your personal information or request correction of inaccurate information, subject to legal and professional obligations.

Requests should be made in writing to the Privacy Officer listed below.

9. Website and Online Forms

When you visit the Flowlight Wellness website, certain technical information may be collected automatically, including:

IP address
Browser type
Device information
Website usage information

This information may be used to improve website performance, security, and user experience.

Online forms submitted through the website may collect personal information that will be handled in accordance with this Privacy Policy.

10. Privacy Officer

Questions, concerns, or requests regarding privacy practices may be directed to:

Privacy Officer

Tin Yee Golian Lai

Email: [email protected]

Phone: (778) 668-7276

11. Changes to this Policy

Flowlight Wellness may update this Privacy Policy from time to time to reflect changes in legal requirements, professional obligations, or business practices.

The most current version will be made available upon request and through our website.

Fast Reliefthat comes to you

Acupuncture at-home or onsite, your choice

Onsite Workplace Acupuncture

At-Home Acupuncture

Real relief, in their own words

Fast, targeted relief for real-life pain

Trusted, licensed care, wherever you are

Dedicated 2-on-1 Treatment

Fast-Paced & Safe 30-Minute Relief, On Site

Trilingual Care

An Emphasis on Experience & Results

Direct Billing for All 2-on-1 Appointments

Frequently asked questions

Do you come to my home, or do I come to you?

Is mobile acupuncture covered by insurance?

Why are there two acupuncturists at every visit?

Does acupuncture hurt, and is it safe?

What languages can I be treated in?

How do I book, and how far in advance?

Book your at-home or workplace visit today.

Relief that clocks in with your team.

Fast, targeted relief, not just relaxation

Two ways to bring us on-site

Standard Wellness Day

Tandem Acupressure Massage

Premium Wellness Day

What we need from you on the day

For HR

For Employees

How the Wellness Day works

Treat your staff to a Flowlight treatment.

Full TCM care, brought to your door.

Standard Acupuncture

1 Patient

2 Patients

Tandem Acupressure Massage

1 Patient

Facial Acupuncture

1 Patient

2 Patients

How it works, start to finish

Book your appointment today.

Two registered acupuncturists, one shared philosophy.

What both practitioners bring to every visit

The practitioners behind Flowlight Wellness

Ho Yi Chloe Kwan

Tin Yee Golian Lai

Payment, Cancellation and Extension Policy

Payment: Corporate Covered Standard Day

Payment: Individual Insurance Covered Standard Day

Payment: Individual Premium Event Day

Attendance

Rescheduling

General Cancellation

Package Cancellation

Event Extensions

Understanding what we do.

What is TCM?

What is Acupuncture?

Benefits

Does it hurt?

What should I expect to feel afterwards?

Aftercare

What is Cupping?

Benefits

What should I expect to feel afterwards?

Aftercare

What is Ear Seeding?

Benefits

Does it hurt?

What should I expect to feel afterwards?

Aftercare

What is Gua Sha?

Benefits

Does it hurt?

What should I expect to feel afterwards?

Aftercare

What is Tui Na?

How is Tui Na different from RMT and Western bodywork?

Aftercare

Fast Relief
that comes to you