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Greater Vancouver's Mobile Acupuncture Clinic

Fast Relief
that comes to you

Licensed, mobile acupuncture delivered straight to your home or workplace across Greater Vancouver. Get fast, effective pain relief without the commute, whether you need acupuncture at home, acupuncture at work, or an onsite wellness day for your entire team.

Serving Vancouver, Richmond & Burnaby
Treatments available in English, Mandarin & Cantonese
Explore our services Get fast relief today
Registered Acupuncturists (R.Ac)
Two practitioners, every visit
Insurance accepted
English · Mandarin · Cantonese
What we offer

Acupuncture at-home or onsite, your choice

Two ways to get licensed acupuncture without the clinic waiting room: we come to your home, or we come to your office. Every visit includes two registered acupuncturists.

Onsite Workplace Acupuncture

For teams & offices

Bring licensed, on-site acupuncture straight to your office. Two registered acupuncturists treat pain, headaches, and fatigue in focused 30-minute sessions, with no wardrobe change and no time lost to travel.

Standard & Premium Wellness Day
2 acupuncturists per visit
Book online, pay on the day
Learn more about Workplace care → Book a Workplace Day

At-Home Acupuncture

One-on-one or together

Full TCM care brought to your door: acupuncture, cupping, gua sha, ear seeding, tui na, and facial acupuncture, with two registered acupuncturists on every home visit.

Standard & facial acupuncture
2 acupuncturists per visit
Book online, pay on the day
Learn more about At-Home care → Book an At-Home Visit
What we treat

Fast, targeted relief for real-life pain

Pain (acute & chronic)
Headaches & migraines
Fatigue & low energy
Insomnia & sleep issues
Stress & anxiety
Neck, shoulder & back tension
Blurry vision
Digestive discomfort

From chronic pain to tension headaches, our licensed acupuncturists deliver fast, targeted relief, not just relaxation. Many clients feel fast relief at home, at their desk, or right after their first session, whether they book an at-home visit or a workplace appointment.

See how TCM treats these conditions →
Why choose Flowlight Wellness

Trusted, licensed care, wherever you are

Dedicated 2-on-1 Treatment
  • Ever had a four-handed massage and cupping together? It's incredibly relaxing.
  • Two dedicated acupuncturists work on you at once, one trained in TCM since childhood, the other with a nursing background. With both of them focused on a single patient, nothing gets missed.
Fast-Paced & Safe 30-Minute Relief, On Site
  • Feel real relief on your break, even on your busiest day.
  • Very convenient: no need to change out of your clothes, just head to the boardroom and back to your desk refreshed.
  • Expert training in scalp, ear, and facial acupuncture brings fast relief for many common problems.
Trilingual Care
  • Treatment and consultation available in English, Mandarin, and Cantonese, at home or at work.
An Emphasis on Experience & Results
  • Many practitioners focus only on the experience, the music, the spa setting, the incense, while others care only about results. We care deeply about delivering both: the most relaxing experience alongside high-quality, long-lasting results.
Direct Billing for All 2-on-1 Appointments
  • Direct billing is available for every 2-on-1 appointment, at home or at work. All visits include an insurance-billable receipt. Please refer to our payment policy for more details.
Meet our registered acupuncturists →
Common questions

Frequently asked questions

Do you come to my home, or do I come to you?

Flowlight Wellness is fully mobile: two Registered Acupuncturists travel to you, whether that's your home, your office, or a care residence, anywhere in Vancouver, Richmond or Burnaby. We don't operate a physical clinic location.

Is mobile acupuncture covered by insurance?

Most extended health plans that cover acupuncture will also cover a Registered Acupuncturist's mobile visit. We offer direct billing where available, and every visit includes a detailed receipt you can submit yourself. Coverage and any remaining balance depend on your individual plan.

Why are there two acupuncturists at every visit?

Two Registered Acupuncturists work together on every visit, either both treating one patient at once (2-on-1) or each treating one of two patients individually. This means a more thorough assessment, faster treatment, and the option of techniques like simultaneous tui na that aren't possible working solo.

Does acupuncture hurt, and is it safe?

Acupuncture needles are hair-thin, much finer than a needle used for an injection, so most people feel little more than a brief pressure or dull ache on insertion. All needles are sterile and single-use. Our full About TCM page covers what to expect for every treatment we offer.

What languages can I be treated in?

Both practitioners are fluent in English, Mandarin, and Cantonese, so your consultation and treatment can be conducted in whichever language you're most comfortable with.

How do I book, and how far in advance?

At-home visits are booked online after a short intake form; workplace Wellness Days are booked through our online request form. We recommend booking a few days ahead where possible, though we'll always do our best to accommodate shorter notice.

Professional Conduct, Safety & Zero-Tolerance Policy
1. Professional and Non-Sexual Services

Flowlight Wellness provides therapeutic wellness services exclusively for professional, non-sexual purposes. We do not offer sexual services, erotic massage, or any service intended to facilitate sexual activity. All treatments must remain within appropriate professional boundaries.

2. Zero Tolerance for Sexual Misconduct and Inappropriate Behaviour

We maintain a zero-tolerance policy for sexual requests, sexually suggestive comments or gestures, harassment, intimidation, threatening behaviour, and any other conduct that violates professional boundaries or compromises the safety and dignity of our practitioners or clients.

Any such conduct may result in the immediate discontinuation of a treatment, refusal of further service, or cancellation of future bookings, as appropriate.

3. Booking Review and Acceptance

All booking requests are subject to review and acceptance by Flowlight Wellness. Submitting a booking request does not guarantee that an appointment will be accepted.

We reserve the right to decline or cancel a booking where there are reasonable and objective concerns regarding practitioner safety, client conduct, the suitability of the proposed arrangements, compliance with our service policies, or our ability to provide treatment in a safe and professional environment.

4. Appointment Locations and Service Arrangements

All appointments must comply with Flowlight Wellness's approved service arrangements and safety requirements. Hotel appointments, private-residence visits, and other off-site services are subject to our service availability, applicable requirements, and individual booking approval. We do not guarantee that any particular location or alternative arrangement will be accepted.

Changing the proposed appointment location does not guarantee acceptance of a booking. Flowlight Wellness may decline a booking where reasonable safety concerns remain, regardless of the proposed location.

5. Right to Refuse or Discontinue Service

Flowlight Wellness reserves the right to refuse, cancel, or discontinue a booking or treatment where reasonably necessary to maintain professional boundaries, protect practitioner or client safety, address inappropriate conduct, or comply with applicable laws and professional standards.

Where a treatment must be stopped due to inappropriate or unsafe behaviour, the practitioner may discontinue the session immediately.

6. Legal and Human Rights Compliance

All booking decisions and service-related actions will be made in accordance with applicable laws, including human rights legislation, and any professional standards applicable to the services provided.

Our safety policies are intended to maintain a respectful, therapeutic, and professional environment for everyone.

By requesting or booking a service, clients acknowledge that they are expected to comply with this policy and respect all professional boundaries.

Let's get you fast relief

Book your at-home or workplace visit today.

Have a question first? Reach us anytime by phone or email. To book, choose At-Home or Workplace below, whichever fits how you'd like to be treated.

Book At-Home Visit Book a Workplace Day

By booking an appointment, you agree to our payment, cancellation and extension policy and our professional conduct policy.

[email protected] · (672) 971-8838
On-site acupuncture for modern teams

Relief that clocks in with your team.

Thirty minutes in the chair, zero minutes lost to scheduling. We bring licensed acupuncture straight to your office to treat pain, headaches, fatigue, and more, with no wardrobe change, no commute, and no disruption to the workday.

See the programs How a visit works
Serving Vancouver, Richmond & Burnaby
First session Flexible rhythm Standing program Executive tier
30
Minutes per session
2
Licensed acupuncturists per visit
What we treat

Fast, targeted relief, not just relaxation

Pain
Headaches
Blurry vision
Fatigue
Insomnia

Two-for-one relief: if your employee's primary concern resolves within the first five minutes of their session, we use the remaining time to address a second concern on the spot, no extra booking required. Sessions focus on the scalp, ears, and hands, so there's no need to remove clothing. Loose-fitting attire is preferred, but everyday workwear is perfectly fine.

Programs

Two ways to bring us on-site

Settle into a flexible package at your own pace, or offer your leadership team the full treatment suite. Every tier includes two acupuncturists working in parallel, so more of your people are seen in less time.

Relief Wellness Sessions

Standard Wellness Day

Flexible packages, better rates
PackageRateTotal commitment
1-Hour Session6 people $330/hr
$55 per person		 $330
2-Hour Session12 people $330/hr
$55 per person		 $660
5 Hour Package5 one-hour visits · 30 treatments · book weekly, biweekly, or on your own schedule $300/hr
$50 per person		 $1,500 total
10 Hour Package10 one-hour visits · 60 treatments · complimentary ear seeding · book weekly, biweekly, or on your own schedule $300/hr
$50 per person		 $3,000 total*
Custom SessionsSpecial sessions for the needs of smaller or larger teams. Please contact via phone or email for a quote & procedures Contact us Custom quote
*Rates shown reflect our current internal rate sheet. We'll confirm exact commitment pricing for longer programs when we scope your office's schedule.
Comprehensive Wellness Sessions

Premium Wellness Day

Full treatment suite
$170per person, per hour
Gua sha
Cupping
Needling
Tui na
Ear seeding
On a proper massage bed
2-on-1 treatment, not 1-on-1
A tier for any member of your staff you truly want taken care of: Cupping, gua sha, needling and tui na as needed for their condition will be provided with the same on-site convenience. Here both practitioners work on the same patient together for an all inclusive 2-on-1 treatment.

Please note: we will only use treatment methods appropriate to each person's individual situation, as determined during their consultation.

Getting ready

What we need from you on the day

A little prep keeps every session on time. Here's the short list for HR and for employees.

For HR
  • Send an email informing staff about the event (email template provided).
  • Prepare a large private room that can comfortably fit 6 employees, e.g. a board or meeting room.
  • Settle payment in full before we arrive for treatment.
For Employees
  • Please complete your intake forms at least one day before your appointment.
  • Book your session using the Cal.com link provided by HR and choose either Line 1 or Line 2. Appointments are shown in 15-minute intervals, but each treatment lasts 30 minutes.
  • Wear loose, comfortable clothing if possible. Otherwise, your regular work attire is perfectly fine.
  • If you can, keep your hair and ears easily accessible.
  • Arrive on time, take a seat at your assigned line, and relax.
  • After your 30-minute treatment, we'll gently remove the needles, and you'll be ready to continue your day.
The appointment

How the Wellness Day works

Every treatment follows the same disciplined sequence, timed to keep your office running on schedule.

  1. Arrival & check-inEmployees arrive in pairs at roughly 15-minute intervals and go straight to their assigned treatment line (Line 1 or Line 2). We confirm their name and chief concern, screen for red flags, and receive verbal consent, which is revocable at any time.
  2. Needles placedThin, sterile needles are placed in the scalp, outer ear, and hands to target the stated concern.
  3. Rest, about 30 minutesFrom the moment needling begins to the moment the needles are removed, the appointment lasts approximately 30 minutes while the employee rests.
  4. Next pair beginsWhile the current pair rests with their needles still in, we begin check-in and needling for the next pair at their line.
  5. Wrap-upAfter about 30 minutes, needles are removed, we confirm how the employee is feeling, and they return to work.
  6. RepeatThis continues until all 6 scheduled employees have been seen.

After your event: we check in with your key decision maker to see how the day went, whether you'd like to extend, and whether you'd like to book a repeat event.

Every patient also receives a short feedback email after their treatment.

Professional Conduct, Safety & Zero-Tolerance Policy
1. Professional and Non-Sexual Services

Flowlight Wellness provides therapeutic wellness services exclusively for professional, non-sexual purposes. We do not offer sexual services, erotic massage, or any service intended to facilitate sexual activity. All treatments must remain within appropriate professional boundaries.

2. Zero Tolerance for Sexual Misconduct and Inappropriate Behaviour

We maintain a zero-tolerance policy for sexual requests, sexually suggestive comments or gestures, harassment, intimidation, threatening behaviour, and any other conduct that violates professional boundaries or compromises the safety and dignity of our practitioners or clients.

Any such conduct may result in the immediate discontinuation of a treatment, refusal of further service, or cancellation of future bookings, as appropriate.

3. Booking Review and Acceptance

All booking requests are subject to review and acceptance by Flowlight Wellness. Submitting a booking request does not guarantee that an appointment will be accepted.

We reserve the right to decline or cancel a booking where there are reasonable and objective concerns regarding practitioner safety, client conduct, the suitability of the proposed arrangements, compliance with our service policies, or our ability to provide treatment in a safe and professional environment.

4. Appointment Locations and Service Arrangements

All appointments must comply with Flowlight Wellness's approved service arrangements and safety requirements. Hotel appointments, private-residence visits, and other off-site services are subject to our service availability, applicable requirements, and individual booking approval. We do not guarantee that any particular location or alternative arrangement will be accepted.

Changing the proposed appointment location does not guarantee acceptance of a booking. Flowlight Wellness may decline a booking where reasonable safety concerns remain, regardless of the proposed location.

5. Right to Refuse or Discontinue Service

Flowlight Wellness reserves the right to refuse, cancel, or discontinue a booking or treatment where reasonably necessary to maintain professional boundaries, protect practitioner or client safety, address inappropriate conduct, or comply with applicable laws and professional standards.

Where a treatment must be stopped due to inappropriate or unsafe behaviour, the practitioner may discontinue the session immediately.

6. Legal and Human Rights Compliance

All booking decisions and service-related actions will be made in accordance with applicable laws, including human rights legislation, and any professional standards applicable to the services provided.

Our safety policies are intended to maintain a respectful, therapeutic, and professional environment for everyone.

By requesting or booking a service, clients acknowledge that they are expected to comply with this policy and respect all professional boundaries.

Let's schedule your first visit

Treat your staff to a Flowlight treatment.

Have a question first? Reach us anytime by phone or email, we're happy to help. To book your event, please complete the online form below. This is required to confirm your booking, even if we've already been in touch by phone or email.

Online Form Booking

By booking an appointment, you agree to our payment, cancellation and extension policy and our professional conduct policy.

[email protected] · (672) 971-8838

Are you a staff member interested in bringing workplace acupuncture to your office? Send us the name and contact information of your team's decision-maker, and we will follow up directly with a proposal.

In-home care in comfort

Full TCM care, brought to your door.

Two registered acupuncturists attend every home visit, offering acupuncture, cupping, ear seeding, gua sha, and tui na, with a massage table or heat lamp brought along if your condition calls for it.

Serving Vancouver, Richmond & Burnaby
2
Registered acupuncturists on every home visit
In-home visit

Standard Acupuncture

All TCM modalities included, acupuncture, cupping, ear seeding, gua sha, and tui na, with equipment brought as your condition requires.

1 Patient

2-on-1 treatment
$170/ hour
2 acupuncturists assess and treat you together, on your bed, our massage table, or a chair, for a full hour. May include tui na from both acupuncturists at once, along with cupping, gua sha, and ear seeding, depending on what you need.

2 Patients

1-on-1 treatment, each
$140/ hour
1 acupuncturist assesses and treats each of you individually, on your bed, our massage table, or a chair, for a full hour. May include hand massage, cupping, gua sha, and ear seeding, depending on what's needed. You can be treated in the same room or separate rooms, based on preference and availability.
In-home visit

Facial Acupuncture

The same full range of modalities, focused on facial treatment, cupping, ear seeding, gua sha, and tui na included where appropriate.

1 Patient

2-on-1 treatment
$200/ hour
2 acupuncturists working together on one patient, full TCM modality suite, table or heat lamp brought as needed for your condition.

2 Patients

1-on-1 treatment, each
$170/ hour
Each acupuncturist treats one patient individually, same full modality suite, same equipment brought as needed.
Booking a home visit

How it works, start to finish

  1. Complete our intake & consent form Covering your location, living situation, and health history. Fill out the form →
  2. Not sure your space works for acupuncture? Book a free 15-minute planning call with us first. It's optional, but you'll be asked about it when booking your appointment. Book a planning call →
  3. Book your appointment For the time that works for you. Book now →
  4. Reminder message sent the day before your visit.
  5. Treatment takes place at your home, at the scheduled time.
  6. Payment by e-transfer or cash, on completion.

What the planning call covers: we check your space for acupuncture safety, confirm whether there's enough room on your bed or if we should bring a massage table, introduce ourselves and our experience, and get to know your situation. If you're at all unsure whether your location is suitable, this call is worth booking.

Please note: we will only use treatment methods appropriate to your individual situation, as determined during intake and consultation.

Insurance Coverage: We offer direct billing where available, as well as detailed receipts for patients to submit to eligible insurance plans for reimbursement. Coverage varies depending on your extended health benefits provider, and any remaining balance not covered by insurance will be the patient's responsibility.

View our full payment policy →
Professional Conduct, Safety & Zero-Tolerance Policy
1. Professional and Non-Sexual Services

Flowlight Wellness provides therapeutic wellness services exclusively for professional, non-sexual purposes. We do not offer sexual services, erotic massage, or any service intended to facilitate sexual activity. All treatments must remain within appropriate professional boundaries.

2. Zero Tolerance for Sexual Misconduct and Inappropriate Behaviour

We maintain a zero-tolerance policy for sexual requests, sexually suggestive comments or gestures, harassment, intimidation, threatening behaviour, and any other conduct that violates professional boundaries or compromises the safety and dignity of our practitioners or clients.

Any such conduct may result in the immediate discontinuation of a treatment, refusal of further service, or cancellation of future bookings, as appropriate.

3. Booking Review and Acceptance

All booking requests are subject to review and acceptance by Flowlight Wellness. Submitting a booking request does not guarantee that an appointment will be accepted.

We reserve the right to decline or cancel a booking where there are reasonable and objective concerns regarding practitioner safety, client conduct, the suitability of the proposed arrangements, compliance with our service policies, or our ability to provide treatment in a safe and professional environment.

4. Appointment Locations and Service Arrangements

All appointments must comply with Flowlight Wellness's approved service arrangements and safety requirements. Hotel appointments, private-residence visits, and other off-site services are subject to our service availability, applicable requirements, and individual booking approval. We do not guarantee that any particular location or alternative arrangement will be accepted.

Changing the proposed appointment location does not guarantee acceptance of a booking. Flowlight Wellness may decline a booking where reasonable safety concerns remain, regardless of the proposed location.

5. Right to Refuse or Discontinue Service

Flowlight Wellness reserves the right to refuse, cancel, or discontinue a booking or treatment where reasonably necessary to maintain professional boundaries, protect practitioner or client safety, address inappropriate conduct, or comply with applicable laws and professional standards.

Where a treatment must be stopped due to inappropriate or unsafe behaviour, the practitioner may discontinue the session immediately.

6. Legal and Human Rights Compliance

All booking decisions and service-related actions will be made in accordance with applicable laws, including human rights legislation, and any professional standards applicable to the services provided.

Our safety policies are intended to maintain a respectful, therapeutic, and professional environment for everyone.

By requesting or booking a service, clients acknowledge that they are expected to comply with this policy and respect all professional boundaries.

Ready when you are

Book your appointment today.

Fill in our intake form to get started, then book your visit online. If you'd like to connect with us first, we're happy to chat by phone or email.

Intake Form Book Appointment Meet & Greet (Optional)

By booking an appointment, you agree to our payment, cancellation and extension policy and our professional conduct policy.

[email protected] · (672) 971-8838
Meet your practitioners

Two registered acupuncturists, one shared philosophy.

Flowlight Wellness is run by two registered acupuncturists (R.Ac) who trained and volunteer together, and who both believe in integrative, patient-centered care that bridges Eastern and Western healing practices.

Shared vision & qualifications

What both practitioners bring to every visit

  • Passionate about delivering integrative, patient-centered care that bridges Eastern and Western healing practices
  • Committed to providing high quality, evidence-based results through continual professional development
  • Both volunteer at the Tzu Chi CM College clinic, helping provide accessible care to the community
  • Both trained in facial acupuncture to address cosmetic concerns
  • Both trained in auricular medicine for 24/7 support through ear seeding
  • Both fluent in English, Cantonese, and Mandarin
  • Both currently provide mobile acupuncture to individuals in elderly homes
Individual experience

The practitioners behind Flowlight Wellness

CK

Ho Yi Chloe Kwan

Registered Acupuncturist (R.Ac)
  • Registered Nurse in Hong Kong, provided health assessments and education at an elderly centre
GL

Tin Yee Golian Lai

Registered Acupuncturist (R.Ac)
  • Formally trained in Chuang's scalp acupuncture for mobility, pain, and neurological conditions
  • Formally trained in Zhu scalp acupuncture for all health concerns
  • Currently practices at ALIGN Massage Therapy and Acupuncture
  • Assists a Doctor of Chinese Medicine at Quantum Holistic Health in managing patient flow and treatment
Good to know

Payment, Cancellation and Extension Policy

The details on paying for your event, rescheduling, cancelling, and adding extra time.

Payment: Corporate Covered Standard Day
  • Key decision maker(s) are required to pay the full cost of the wellness event through e-transfer to [email protected] 24 hours before the event day or earlier.
  • If payment is not received, Flowlight Wellness reserves the right to cancel the event.
  • A reminder invoice will be sent 2 business days before the payment deadline if not received yet.
Payment: Individual Insurance Covered Standard Day
  • Insurance billable receipts will be provided to each patient.
Payment: Individual Premium Event Day
  • E-transfer the cost to [email protected] after treatment.
  • Direct billing and/or receipts for insurance are available for Premium Wellness Day.
  • Coverage varies depending on your extended health benefits provider, and any remaining balance not covered by insurance will be the patient's responsibility.
Attendance
  • At least 4 employees committed & booked for the wellness day is required for our arrival for one-off events (i.e. Custom, Premium, and packaged events not included).
  • Event pricing is based on reserved practitioner time and is not dependent on employee attendance.
  • The event fee remains unchanged regardless of the number of participants who attend.
  • Additional participants may be accommodated if time permits and required intake and consent forms are completed (see Event Extensions).
Rescheduling
  • Rescheduling requests must be submitted at least 12 hours before the scheduled start time.
  • Requests received with less than 12 hours' notice will be subject to our cancellation policy.
General Cancellation
  • Cancellations made more than 24 hours before the event incur no fee.
  • Cancellations made less than 24 hours before the event may be subject to a cancellation fee of up to 50% of the event cost.
  • Flowlight Wellness may waive fees in cases of extraordinary circumstances.
Package Cancellation
  • Cancelling before the 5th session on a 5 x Standard Wellness Package: we'll close out the package, treat completed sessions as standard individual visits, and refund the remainder.
  • Cancelling after the 6th session on a 10 x Standard Wellness Package: we retain the cost of a 5 x Standard Wellness Package plus one standard treatment day.
Event Extensions
  • Additional practitioner time may be requested on the event day, subject to availability.
  • 45-minute extension: $248
  • 60-minute extension: $330
  • Extension fees are payable upon completion of the event.
Professional Conduct, Safety & Zero-Tolerance Policy
1. Professional and Non-Sexual Services

Flowlight Wellness provides therapeutic wellness services exclusively for professional, non-sexual purposes. We do not offer sexual services, erotic massage, or any service intended to facilitate sexual activity. All treatments must remain within appropriate professional boundaries.

2. Zero Tolerance for Sexual Misconduct and Inappropriate Behaviour

We maintain a zero-tolerance policy for sexual requests, sexually suggestive comments or gestures, harassment, intimidation, threatening behaviour, and any other conduct that violates professional boundaries or compromises the safety and dignity of our practitioners or clients.

Any such conduct may result in the immediate discontinuation of a treatment, refusal of further service, or cancellation of future bookings, as appropriate.

3. Booking Review and Acceptance

All booking requests are subject to review and acceptance by Flowlight Wellness. Submitting a booking request does not guarantee that an appointment will be accepted.

We reserve the right to decline or cancel a booking where there are reasonable and objective concerns regarding practitioner safety, client conduct, the suitability of the proposed arrangements, compliance with our service policies, or our ability to provide treatment in a safe and professional environment.

4. Appointment Locations and Service Arrangements

All appointments must comply with Flowlight Wellness's approved service arrangements and safety requirements. Hotel appointments, private-residence visits, and other off-site services are subject to our service availability, applicable requirements, and individual booking approval. We do not guarantee that any particular location or alternative arrangement will be accepted.

Changing the proposed appointment location does not guarantee acceptance of a booking. Flowlight Wellness may decline a booking where reasonable safety concerns remain, regardless of the proposed location.

5. Right to Refuse or Discontinue Service

Flowlight Wellness reserves the right to refuse, cancel, or discontinue a booking or treatment where reasonably necessary to maintain professional boundaries, protect practitioner or client safety, address inappropriate conduct, or comply with applicable laws and professional standards.

Where a treatment must be stopped due to inappropriate or unsafe behaviour, the practitioner may discontinue the session immediately.

6. Legal and Human Rights Compliance

All booking decisions and service-related actions will be made in accordance with applicable laws, including human rights legislation, and any professional standards applicable to the services provided.

Our safety policies are intended to maintain a respectful, therapeutic, and professional environment for everyone.

By requesting or booking a service, clients acknowledge that they are expected to comply with this policy and respect all professional boundaries.

Traditional Chinese Medicine

Understanding what we do.

Here's a plain-language guide to TCM and the treatments Flowlight Wellness offers, including what to expect during and after each one.

What is TCM?

Traditional Chinese Medicine (TCM) is a complete medical system developed over more than 2,000 years in China. It is based on the idea that the body's vital energy, called Qi (pronounced "chee"), flows through pathways called meridians. When that flow is unobstructed, the body is healthy. When it is disrupted, symptoms and illness arise.

TCM treats the whole person, not just the symptom. Practitioners assess your constitution, lifestyle, emotional state, and physical presentation to identify the root cause of an imbalance, then use tools like acupuncture, cupping, gua sha, tui na, and ear seeding to restore balance and support healing.

Unlike Western medicine, which often targets a single mechanism or pathogen, TCM looks at patterns across the whole body and addresses them together. It can be used on its own or as an effective complement to conventional medical treatment.

What is Acupuncture?

Acupuncture involves the insertion of very thin, sterile, single-use needles into specific points on the body along the meridian pathways. These points correspond to areas where Qi and blood are concentrated and can be accessed and redirected. In a clinical setting, it is also well-supported by research showing effects on the nervous system, blood flow, and inflammation.

Benefits

Pain relief (acute & chronic)
Headache & migraine reduction
Improved sleep quality
Reduced fatigue & brain fog
Stress & anxiety relief
Improved digestion
Better visual clarity
Support for insomnia

Does it hurt?

Acupuncture needles are extremely fine, much thinner than a hypodermic needle, so most people feel very little on insertion. You may notice a brief sensation of pressure, warmth, a dull ache, or a mild electric-like feeling at the needle site. These are normal and indicate the needle has reached the correct depth. The sensation usually passes quickly.

What should I expect to feel afterwards?

Many people feel deeply relaxed or even drowsy after treatment. It is also common to feel a pleasant heaviness in the treated areas, improved range of motion, or a sense of emotional release. Some people notice a temporary mild soreness at needle sites, similar to the feeling after a good workout. Symptoms often continue to improve in the hours and days following a session.

Aftercare

Drink plenty of water after your session. Avoid strenuous exercise, alcohol, and exposure to extreme cold or heat for the rest of the day. Rest if you feel tired. Avoid massaging the needle sites if they are tender. If you have questions or unusual reactions, contact us directly.

What is Cupping?

Cupping is a therapy in which heated or suction cups are placed on the skin, creating a vacuum that draws the skin and superficial muscle layer upward into the cup. This technique has been used in TCM for thousands of years to move stagnant Qi and blood, warm the meridians, and draw out pathogenic factors like cold and dampness.

Benefits

Relief of muscle tension & pain
Improved circulation
Reduction of inflammation
Faster recovery from injury
Respiratory support
Deep relaxation

What should I expect to feel afterwards?

Cupping often leaves circular marks on the skin that can range from light pink to dark purple, depending on the degree of stagnation in the area. These are not bruises in the traditional sense and are generally painless. They typically fade within 3 to 7 days. You may feel warmth, lightness, or relief in the treated area immediately after. Some people experience mild sensitivity to touch over the cupped areas for a day or two.

Aftercare

Keep the cupped areas warm and covered for several hours after treatment. Avoid cold water, wind, and air conditioning directly on the marks. Drink water and rest if needed. Do not scrub or aggressively massage the marks as they heal.

What is Ear Seeding?

Ear seeding is a form of auricular therapy, a technique that applies tiny seeds (traditionally from the Vaccaria plant) or small metal pellets to specific acupressure points on the outer ear. These points correspond to every part of the body according to auricular medicine, and gentle pressure on the seeds stimulates those areas between your formal treatment sessions.

Ear seeds are held in place with small adhesive tape and can be worn for several days, allowing you to press on them throughout the day for ongoing support.

Benefits

Extended treatment effect between sessions
Stress & anxiety support
Sleep improvement
Cravings & appetite regulation
Pain management
Mood support

Does it hurt?

No. The seeds rest on the surface of the ear and do not puncture the skin. When you press on them, you may feel a mild pressure or a brief achiness at the point, which is a sign that the correct point has been activated. This is generally a comfortable sensation.

What should I expect to feel afterwards?

You may notice the effects of ear seeding gradually throughout the days you wear them. Press on the seeds for 30 seconds a few times a day, especially when you experience the symptom you're targeting. Some people feel immediate relaxation or improved clarity when pressing on stress-related points.

Aftercare

Remove the seeds if the skin becomes irritated or the adhesive no longer holds. Keep the ear area clean and dry. Do not wear seeds in the shower or swimming pool. Contact us if you have any concerns about skin sensitivity.

What is Gua Sha?

Gua sha involves firmly stroking the skin with a smooth-edged instrument, traditionally jade, rose quartz, or a ceramic spoon, over areas of tension or stagnation. The word "gua" means to scrape or stroke, and "sha" refers to the redness that rises to the surface as circulation is stimulated. It is used along the back, neck, shoulders, and limbs, and in a gentler form on the face for cosmetic purposes.

Benefits

Release of deep muscle tension
Improved lymphatic drainage
Reduced neck & shoulder pain
Immune support
Facial contouring & lifting (facial gua sha)
Reduction of chronic pain

Does it hurt?

Gua sha should not be painful, though it does involve firm pressure. You may feel a warm scraping sensation and some tenderness if the area is particularly tight or stagnant. The redness or petechiae (sha) that appears is expected and indicates that blood and Qi are moving. Let your practitioner know at any point if the pressure is too much.

What should I expect to feel afterwards?

Like cupping, gua sha often produces temporary redness or flushed-looking skin in the treated area that fades within a few days. Immediately after, most people feel significant release of tension and improved range of motion. Mild tenderness in the area is normal for a day or two.

Aftercare

Keep the treated area warm and protected from wind and cold for at least 24 hours. Avoid applying ice or cold packs. Drink water and rest. The redness will fade on its own without any special treatment.

What is Tui Na?

Tui Na is a form of Chinese therapeutic massage that works directly on the meridians and acupoints using a range of hand techniques, including pressing, rolling, kneading, and grasping. The name literally means "push and grasp." Unlike relaxation massage, Tui Na is intentionally therapeutic, targeting specific imbalances rather than simply providing comfort.

How is Tui Na different from RMT and Western bodywork?

Registered Massage Therapy (RMT) and Western bodywork generally focus on the musculoskeletal system, addressing muscle tightness, fascial restrictions, and circulation through physical manipulation of the soft tissues. Tui Na also addresses these physical structures, but it layers in the TCM framework: the practitioner is simultaneously working on the meridians and acupoints, redirecting Qi, and addressing patterns of imbalance across the whole body.

Where an RMT might work to release a tight muscle, a Tui Na practitioner sees that same tightness in the context of an organ system, an emotional pattern, or a season, and works to restore balance at all of those levels at once. In the Premium Wellness Day format Flowlight offers, you may have both acupuncturists working on you simultaneously with Tui Na, which is an experience not available in conventional massage settings.

Aftercare

Drink water after your session. You may feel some muscle soreness, similar to after a workout, especially if the session targeted areas of deep tension. Rest is encouraged. Gentle movement and warmth support continued release. Avoid intense exercise the same day.

Professional Conduct, Safety & Zero-Tolerance Policy
1. Professional and Non-Sexual Services

Flowlight Wellness provides therapeutic wellness services exclusively for professional, non-sexual purposes. We do not offer sexual services, erotic massage, or any service intended to facilitate sexual activity. All treatments must remain within appropriate professional boundaries.

2. Zero Tolerance for Sexual Misconduct and Inappropriate Behaviour

We maintain a zero-tolerance policy for sexual requests, sexually suggestive comments or gestures, harassment, intimidation, threatening behaviour, and any other conduct that violates professional boundaries or compromises the safety and dignity of our practitioners or clients.

Any such conduct may result in the immediate discontinuation of a treatment, refusal of further service, or cancellation of future bookings, as appropriate.

3. Booking Review and Acceptance

All booking requests are subject to review and acceptance by Flowlight Wellness. Submitting a booking request does not guarantee that an appointment will be accepted.

We reserve the right to decline or cancel a booking where there are reasonable and objective concerns regarding practitioner safety, client conduct, the suitability of the proposed arrangements, compliance with our service policies, or our ability to provide treatment in a safe and professional environment.

4. Appointment Locations and Service Arrangements

All appointments must comply with Flowlight Wellness's approved service arrangements and safety requirements. Hotel appointments, private-residence visits, and other off-site services are subject to our service availability, applicable requirements, and individual booking approval. We do not guarantee that any particular location or alternative arrangement will be accepted.

Changing the proposed appointment location does not guarantee acceptance of a booking. Flowlight Wellness may decline a booking where reasonable safety concerns remain, regardless of the proposed location.

5. Right to Refuse or Discontinue Service

Flowlight Wellness reserves the right to refuse, cancel, or discontinue a booking or treatment where reasonably necessary to maintain professional boundaries, protect practitioner or client safety, address inappropriate conduct, or comply with applicable laws and professional standards.

Where a treatment must be stopped due to inappropriate or unsafe behaviour, the practitioner may discontinue the session immediately.

6. Legal and Human Rights Compliance

All booking decisions and service-related actions will be made in accordance with applicable laws, including human rights legislation, and any professional standards applicable to the services provided.

Our safety policies are intended to maintain a respectful, therapeutic, and professional environment for everyone.

By requesting or booking a service, clients acknowledge that they are expected to comply with this policy and respect all professional boundaries.

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Flowlight Wellness

Privacy Policy

Flowlight Wellness is committed to protecting the privacy, confidentiality, accuracy, and security of your personal information. This Privacy Policy describes how we collect, use, disclose, retain, and protect personal information in accordance with the Personal Information Protection Act (PIPA) of British Columbia and applicable professional obligations.

1. Collection of Personal Information

Flowlight Wellness collects personal information necessary to provide safe and effective healthcare services. Information collected may include:

  • Name
  • Date of birth
  • Address
  • Telephone number
  • Email address
  • Emergency contact information
  • Health history
  • Medical conditions
  • Medications and supplements
  • Allergies and sensitivities
  • Treatment records and clinical notes
  • Appointment history
  • Payment and billing information
  • Insurance information (if applicable)

We collect information directly from you whenever possible.

2. Purpose of Collection

Your personal information may be collected, used, and disclosed for the following purposes:

  • Providing healthcare services
  • Assessing your health concerns and treatment needs
  • Maintaining clinical records
  • Scheduling and confirming appointments
  • Processing payments
  • Communicating regarding your care
  • Obtaining informed consent
  • Meeting legal, regulatory, insurance, and professional requirements
  • Responding to emergencies involving your health or safety
  • Quality assurance and risk management activities

We will not collect, use, or disclose personal information for purposes unrelated to your care without your consent unless permitted or required by law.

3. Consent

By seeking treatment from Flowlight Wellness, you consent to the collection, use, and disclosure of your personal information as reasonably necessary for the provision of healthcare services.

You may withdraw consent for certain uses or disclosures, subject to legal, regulatory, and professional obligations. Withdrawal of consent may affect our ability to provide services.

4. Disclosure of Information

Your personal information will remain confidential except where disclosure is:

  • Authorized by you
  • Required for your healthcare
  • Required by law
  • Required by a court order
  • Required by a regulatory body
  • Necessary to prevent a serious and imminent threat to health or safety

Where appropriate, information may be disclosed to:

  • Other healthcare providers involved in your care
  • Insurance providers (with your authorization)
  • Regulatory authorities
  • Legal authorities where required by law

Only the minimum necessary information will be disclosed.

5. Electronic Communication

Flowlight Wellness may communicate with you by:

  • Email
  • Telephone
  • Text message
  • Online booking systems

While reasonable safeguards are used, electronic communications may not be completely secure.

By providing your contact information, you consent to receiving appointment reminders, scheduling communications, invoices, receipts, and other information related to your care through these methods.

You may request alternative communication methods where reasonably available.

6. Protection of Information

Flowlight Wellness takes reasonable steps to safeguard personal information against unauthorized access, collection, use, disclosure, copying, modification, disposal, or theft. Safeguards may include:

  • Password-protected electronic systems
  • Secure storage of records
  • Restricted access to personal information
  • Secure destruction of records when appropriate
  • Confidentiality obligations for any authorized personnel

7. Retention of Records

Healthcare records are retained in accordance with applicable legal, regulatory, and professional requirements.

Records will be securely retained for the required retention period and securely destroyed when no longer required.

8. Access and Correction

You may request access to your personal information or request correction of inaccurate information, subject to legal and professional obligations.

Requests should be made in writing to the Privacy Officer listed below.

9. Website and Online Forms

When you visit the Flowlight Wellness website, certain technical information may be collected automatically, including:

  • IP address
  • Browser type
  • Device information
  • Website usage information

This information may be used to improve website performance, security, and user experience.

Online forms submitted through the website may collect personal information that will be handled in accordance with this Privacy Policy.

10. Privacy Officer

Questions, concerns, or requests regarding privacy practices may be directed to:

Privacy Officer

Tin Yee Golian Lai

Email: [email protected]

Phone: (778) 668-7276

11. Changes to this Policy

Flowlight Wellness may update this Privacy Policy from time to time to reflect changes in legal requirements, professional obligations, or business practices.

The most current version will be made available upon request and through our website.